Terms

Terms of Use for Oz Capsule Collection Website

Introduction

The Oz Capsule Collection website (hereinafter: "the Website") is an online store used for purchasing products and services by the public. The owner and operator of the Website is Oz Manufacturing and Marketing Ltd., ID number 209424902, with its registered office at Barbur St., Ein Sarid.

General

  • An action on the Website includes any action performed on the Website, including purchasing products and/or services offered on the Website (hereinafter: "Action").
  • The provisions of these Terms of Use shall apply to any Action performed on the Website by the "User" as defined below.
  • These Terms of Use constitute a binding contract between the User and Oz Manufacturing and Marketing.
  • Browsing the Website and/or performing Actions on the Website constitutes the User's agreement to accept and act in accordance with the provisions of these Terms of Use.
  • If you do not agree to any of the terms of these Terms of Use, you are requested not to use the Website.
  • Anyone performing an Action on the Website declares that they are aware of the provisions of the Website's Terms of Use and accept them.

General Conditions

  1. The User is legally competent to perform binding legal actions; if you are a minor (under the age of 18) or are not entitled to perform legal actions without the consent of a guardian, you are required to inform your parents and/or legal guardians of the provisions of these Terms of Use and obtain their approval to perform any activity on the Website.
  2. The User holds a valid Israeli or international credit card.
  3. The User has an active email account on the Internet.

Services Offered on the Website

The Oz Capsule Collection Website offers a variety of contents and/or services and/or actions, including:

  1. Browsing and viewing various contents.
  2. Purchasing products and/or services.
  3. Sharing and sending products from the Website via email and/or sharing via social networks.
  4. Providing feedback and/or comments on products and/or contents on the Website, which will be published on the Website and/or on the Oz Capsule Collection Facebook page.
  5. Tagging a product or item chosen by the User via social networks.
  6. Subscribing to newsletters (receiving informational, marketing, and promotional content through various media channels as chosen by the User).

Purchasing on the Website

  • The Website allows easy, convenient, and quick selection and purchase of products from among the products displayed on the Website.
  • To place an order, you must first select the desired product or service, color, and size.
  • For each product or service offered on the Website, a "Product Page" will be displayed with the product or service details and the sale price (hereinafter: "Product Page").
  • Oz Manufacturing and Marketing reserves the right to update the Product Page from time to time, add or remove products, remove products that are out of stock, add colors and/or sizes, and update and/or change the product price from time to time.

Product Delivery

The User may choose to have the ordered products delivered directly to their home and/or to another destination of their choice via courier or self-pickup.

Shipping and Returns

  1. All intellectual property rights, including copyrights, designs, methods, and trade secrets, are the sole property of Oz Manufacturing and Marketing.
  2. You can receive our delivery in two different ways, all for free:
    • Courier to your home: delivery time is 3-10 business days.
    • Self-pickup from the Oz Manufacturing and Marketing studio in Ein Sarid by prior arrangement.
  3. Delivery times may vary depending on stock availability and customer location.
  4. In case of a delivery delay beyond the specified time, the company will notify the customer as soon as possible.

Exchanges and Returns

  1. You can exchange or return a product purchased on the Website within 14 days from the delivery date. For sale items/special discounts/coupons, you can exchange the product within 7 days from the delivery date.
  2. Products that have not been used, with the tag attached, and accompanied by a purchase invoice can be returned or exchanged. A refund will be issued via the card used for the purchase within 14 days of receiving the returned item.

Order Cancellation

Order cancellation is in accordance with the Consumer Protection Regulations (Order Cancellation), 2010, and the Consumer Protection Law, 1981.

Questions and Support

For further questions, you can contact us via WhatsApp at 054-7779091 or email: ozcapsule18@gmail.com.

Limitation of Liability

  1. The Website and the services offered on it are provided as-is and without any warranties, express or implied.
  2. The company is not responsible for any direct, indirect, incidental, consequential, or special damage arising from the use or inability to use the Website or the services offered on it.
  3. The company is not responsible for any damage caused by viruses, malware, or system breaches.

Privacy Protection

  1. The company is committed to protecting the privacy of its users and will not transfer personal information to third parties without the user's consent, except as required by law.
  2. The user agrees that personal information provided will be stored in the company's database and used for providing services, product delivery, or handling issues.

Governing Law and Jurisdiction

  1. These Terms of Use shall be governed by the laws of the State of Israel.
  2. Any dispute arising between the parties, including the interpretation or execution of these Terms of Use, will be brought before the competent court in the Tel Aviv district only.

Changes to the Terms of Use

  1. The company reserves the right to change the terms of the Terms of Use from time to time at its sole discretion, without prior notice.
  2. Changes to the Terms of Use will be effective from the moment they are published on the Website, and any action performed on the Website after the publication constitutes acceptance of the updated terms.

Intellectual Property

  1. All content on the Website, including designs, graphics, texts, images, videos, and audio clips, brand names, and logos, are the sole property of the company or third parties who have allowed the company to use them.
  2. No duplication, copying, distribution, sale, or any other use of this content is allowed without written and explicit permission from the company.

Customer Service and Support

  1. The company commits to providing customer service and support as much as possible but does not always guarantee a response and for all inquiries.
  2. Users wishing to contact customer service can do so via email or phone as detailed on the Website.

Return and Exchange Procedure

We offer three options for returning and exchanging products:

  1. Telephone Coordination: If the product received is not your size or does not fit, you can easily exchange it by coordinating via WhatsApp at 054-7779091.
  2. Visit to Ein Sarid: You can come to Ein Sarid and return the product directly to us.
  3. Delivery Service: We offer a delivery service for returning and exchanging products within 10 business days. The courier will arrive with the new product and collect the old product at the same time. The exchange fee for each transaction is 60 NIS.

Return and Exchange Conditions:

  • The product must be placed in a bag and sealed with tape.
  • The product must be in new condition and unused, except for initial opening and inspection.
  • Returns and exchanges are subject to the company's return and exchange policy in accordance with the Consumer Protection Law.

Refund Policy:

  • Consumers are entitled to a full refund within 14 days from the receipt of the product, excluding shipping and handling fees.

Additional Conditions

  1. The company is not responsible for any technical fault or disruption that prevents the use of the Website or the services offered on it.
  2. The user agrees not to use the Website or the services offered on it for any illegal or prohibited purposes and to comply with all applicable laws and regulations.

Additional Notes

  • We reserve the right to refuse service to anyone for any reason at any time.
  • You understand that your content (excluding credit card information) may be transferred unencrypted and involve (a) transmissions over various networks; and (b) changes to conform and adapt to technical requirements of connecting networks or devices. Credit card information is always encrypted during transfer over networks.
  • You agree not to reproduce, duplicate, copy, sell, resell, or exploit any portion of the service, use of the service, or access to the service or any contact on the Website through which the service is provided, without express written permission from us.
  • The headings used in this agreement are included for convenience only and will not limit or otherwise affect these Terms.

International Shipments

We ship internationally with DHL

  • An order amounting to up to 350 ILS will be charged for the full shipping amount of 150 NIS.
  • Orders over 350 ILS are eligible for free shipping.
  • In case of return, you can send back the shipment according to the DHL company price list and receive a refund according to the Website terms.

International Returns and Exchanges

For international returns and exchanges, shipping costs are the responsibility of the customer and will be charged according to the DHL price list applicable for that month. The customer must cover all shipping expenses incurred during the return or exchange process.